FAQ's

PRODUCTS

Who is Pure Jace? Pure Jace is a skincare brand created for men, by men. The men's skincare market has been long overlooked and regrettably, left many men to use products created for women and not formulated for a man's skin. 

Androgen (testosterone) stimulation causes an increase in skin thickness, which accounts for why a man's skin is about 25% thicker than a woman's. In addition to being thicker, a man's skin texture is tougher and needs products specifically formulated for his skin.  And that's why Pure Jace was created...to provide men with skincare products created specifically for men.   All of our products are formulated to match the optimal pH levels for men’s skin (5.5-6.5pH).

Are your products natural? Yes. Pure Jace brand skin care products are made in the USA and are 100% naturally sourced, meaning their ingredients are derived from natural sources, such as plants, minerals, and fruit extracts. Experience amazing results without being concerned about controversial chemicals.

Which Pure Jace skincare products are best for sensitive skin? We recommend starting with the CLEAN + RESTORE Clarifying Face Wash, SMOOTH + RENEW Face Moisturizer, and EXFOLIATING Face Scrub. If your skin reacts well to those, give our DETOXIFYING Charcoal Mask a try!

Which skincare products have anti-aging benefits?  All Pure Jace products have anti-aging benefits derived from natural sources, such as plants, minerals, and fruit extracts. We firmly believe that all men should be using a face cleanser and a face moisturizer as a part of your daily regimen. These products are critical to minimize the signs of aging and bring out the best in your skin.

Which Pure Jace skincare products are best for acne prone skin?  We recommend the PERFECT 10 Oil Cleanser followed by the FRESH Tea Face Mist, and then the CLEAN + RESTORE Clarifying Face Wash as it is a gentle cleanser.  Lastly, use the SMOOTH + RENEW  Face Moisturizer as it is a powerful moisturizer that won't clog your pores. This power-packed regimen is a great combination to help reduce inflammation and improve your acne.

If I currently use acne or skin medication, can I still use Pure Jace skincare products?  Yes. If you are taking a medication like Accutane, keeping your skin clean and hydrated is critical. We recommend the PERFECT 10 Oil Cleanser followed by the CLEAN + RESTORE Clarifying Face Wash as it is a gentle cleanser.  Lastly, use the SMOOTH + RENEW  Face Moisturizer as it is a powerful moisturizer that won't clog your pores.

Where are your products made?  We make all of our products right here in the United States!  All of our products are made in-house by our chemists in St. Petersburg, Florida using high-end, domestic and imported ingredients. 

Are any of your products tested on animals?  Absolutely not. Pure Jace is proud to be 100% cruelty-free and vegan. We never test our products on animals and only use the most natural ingredients available.

REGIMEN

Where do I incorporate shaving into my skincare routine?  Daily, use the PERFECT 10 Oil Cleanser followed by the CLEAN + RESTORE Clarifying Face Wash before shaving.  Pro-tip:  Use the EXFOLIATING Face Scrub 2 - 3x per week to get an extra close shave. Make sure to pat your face with a hot towel to prepare your face for shaving. After shaving, feel free to use the SMOOTH + RENEW Face Moisturizer to seal in your aftershave lotion. (Sneak Peak, we’ll have one of those soon)!

In what order should I use your products?  CLEAN + RESTORE Clarifying Face Wash (AM + PM). EXFOLIATING Face Scrub (1-3x a week). DETOXIFYING Charcoal Face Mask (1-2x a week). FRESH Tea Face MistLIFT + RESCUE Energizing Eye Corrector (AM+PM), SMOOTH + RENEW Face Moisturizer (AM), Vitamin C CC Serum (PM), DEFEND + PROTECT Detoxifying Night Moisturizer (PM).  If using the PERFECT 10 Oil Cleanser, use this before the CLEAN + RESTORE Clarifying Face Wash (AM + PM).  The COLD BREW Beard Oil can be applied at the very end of the other applications (this is more effective in combination with a beard brush when used daily).

I’m new to the whole skincare thing, what kit is best for me?  We recommend giving our Starter Kit a try. This includes the CLEAN + RESTORE Clarifying Face Wash, the LIFT + RESCUE Energizing Eye Corrector, and SMOOTH + RENEW Face Moisturizer. Everything you need to start improving your skin!

I’m already using skincare products but I want to step it up, what kit is best for me?  The Regimen Kits have everything you need. We cover all the basics to get you started.  We recommend not combining Pure Jace products with existing "non Pure Jace" products to prevent undesirable interactions.  All Pure Jace products are formulated to work seamlessly together.

What are the differences between the regimen kits?  We curated our regimen kits based on feedback from our customers. We wanted to provide out-of-the box options for guys looking to keep their routines simple.

ORDERS

Where do you ship? Currently, Pure Jace ships to the contiguous United States (minus Alaska and Hawaii) and Canada.

How much is shipping and when can I expect my order?  US shipping is free for all subscription orders, or one-time orders over $50.  We ship our orders out same day.  If you are able to buy something off our site, it should be in stock.  If you order it by 2:00PM eastern time, we ship it out that day.  Orders Friday after 2PM through Sunday night will go out Monday morning, same routine with a holiday.  We calculate shipping rates based on weight and where you live.  

Where can I find my order confirmation & shipping confirmation email(s)?  Check your inbox (and maybe your spam folder!). We process your confirmation email immediately upon receiving your order, and shipping confirmation emails are sent the moment your order leaves our shipping center.

How can I check the status of my order / track my shipment?  Refer to the confirmation or shipping emails you received.

I have an issue with my order, how do I get in touch?  Please reach out to us at info@purejace.com.

What forms of payment do you accept?  All the major ones: Visa, Mastercard, American Express, and most U.S. debit cards. You can also pay using PayPal, Apple Pay, or shop Pay.

RETURNS

What is your return policy?  Our products are made with only the highest quality ingredients possible. If you experience an issue with a Pure Jace product, please get in touch within 30 days of delivery. All first-time subscription orders or one-time purchases are eligible for return. We’ll help you find the right product for you, or simply process your return for a full refund. Email us at info@purejace.com to get started.

See Returns & Exchanges under the How We Do Business for more info. 

**At this time, all re-billed subscription orders are not eligible for return. You are always able to change or cancel your subscription by logging into your account or reaching out to our team at info@purejace.com.

What if I purchase your products and decide they aren’t for me?  We offer a 30-Day Pure Jace Face Guarantee or your money back on all first-time subscription orders and one-time orders. If you’re not satisfied with your order, email us at info@purejace.com and we’ll refund you.

Product must not be more than 5% used (most of our skincare products last 3-5 months). If you have changed your mind and would like to return a product you may do so with a 35% restocking fee assessed.  Provide date & time stamped photos that show how our product did not accomplish what we stated it would help your skin achieve. We do not offer refunds, exchanges, or credit on fully used products. Products that are used in excess of 1/3 will be offered store credit only. 

**At this time, re-billed subscription orders are not eligible for return. You are always able to change or cancel your subscription by logging into your account or reaching out to our team at info@purejace.com.

How do I return my products?  Please email info@purejace.com to begin the return process. Please note that only first-time subscription orders and one-time purchases are eligible for a return. We do not offer returns for re-billed subscription orders at this time. You are always able to change or cancel your subscription by logging into your account or reaching out to our team at info@purejace.com.